Find answers about our shipping, gifting and payments.
Orders and shipping
How long does order processing take?
You’ll receive an order confirmation email as soon as your order is placed. Most orders are processed and shipped within 1–2 business days, while customized pieces may require an additional 3–5 business days for creation. After your order ships, delivery typically takes 5–15 business days, depending on your location. A tracking number will be sent to your email so you can easily follow your package through our tracking page. We’ll also keep you updated when your order ships and once it has been delivered.
Where do you ship?
We currently ship to Canada and USA. Available destinations and shipping options will appear at checkout.
Will I have to pay duties or import taxes?
We take care of all applicable duties and taxes, so there are no unexpected fees or additional charges when your order arrives.
What happens if my package is lost or damaged?
Please contact us at support@revebyk.com within 48 hours of the expected delivery or receipt. Include your order number and photos of any damaged packaging or items so we can assist you.
Payments and gifting
Which payment methods do you accept?
We accept the payment methods displayed at checkout, which may include major credit cards, Shop Pay, Apple Pay, Google Pay and PayPal depending on your location.
Is my payment information secure?
Payments are processed securely through Shopify and the payment provider selected at checkout. We do not receive or store your complete card details.
Does the jewelry arrive in gift packaging?
Yes! Every jewelry order arrives beautifully packaged and ready for gifting. If you would like to include a personalized gift message, simply add it to the Order Notes section at checkout.
Can I include a gift message?
Yes! You can include a personalized gift message with your order. Simply enter your message in the Order Notes section at checkout, and we’ll include it with your package.