Refund policy

At Rêve by K, we want you to love every piece you receive. If something isn’t quite right, we’re happy to help.

14-Day Return Window

* Returns can be requested within 14 days of delivery.
* Please contact us at support@revebyk.com before sending your item back.
* All returns must be approved in advance.
* Please include your order number or confirmation email when contacting us.

Return Conditions

To be eligible for a return:

* Jewelry must be unused, unworn, and undamaged.
* Items must be returned in their original packaging, including any included gifts or accessories.
* Items that show signs of wear or damage may not be accepted.

Earrings

For hygiene and safety reasons, earrings that have been opened or worn are not eligible for return unless they arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact us within 48 hours of delivery and include:

- Your order number

- The complete, unedited unboxing video

- Clear photos of the item and packaging

Claims for damaged or incorrect items may not be approved without a valid unboxing video. Please do not use, wear, alter, or discard the item or its original packaging until our team has reviewed your claim.

* Once reviewed, we’ll provide the appropriate resolution, which may include a replacement, refund, or store credit.

Return Shipping

* Customers are responsible for return shipping costs for standard returns.
* We recommend using a tracked shipping service and keeping your tracking number until your return has been processed.
* If you received a damaged, defective, or incorrect item, please contact us before returning it so we can provide further instructions.

Refunds

* Once your return is received and inspected, approved refunds will be issued to your original payment method.
* Refund amounts will reflect any promotional discounts applied to the original order.
* Please allow approximately 2–7 business days for the refund to appear in your account after it has been processed.

Exchanges & Store Credit

* Approved items may be exchanged for store credit, where applicable.
* Items received through an exchange are considered final sale.
* Exchange/store-credit orders cannot be combined with additional discount codes.

Gifts

* Gifted items are non-refundable.
* Eligible gift returns may be exchanged for store credit.

Please Note

Rêve by K reserves the right to refuse returns that do not meet the conditions outlined in this policy.